On discovery, back offices, and where AI actually helps.
We don’t publish often — only when there’s something concrete to say. What’s here tends to cluster around a few threads: finding out what to build before anyone writes code, putting AI inside real workflows (inboxes, order desks, quotes), connecting the systems you already pay for, and the build-or-buy calls operators face every month. Written for people who run the work, not for developers chasing trends.
Showing 7–11 of 11
A business owner's guide to APIs
What an API actually is, in plain English — and the three places they quietly change a business: how customers talk to you, how you talk to your suppliers, and how your own systems start talking to each other.
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Customer & quote portals: where customers do the work themselves
The natural follow-on to the AI-drafted quotes post. What a portal actually is, where AI sits inside it, and the awkward bits nobody mentions until you're three months in — pricing visibility, the self-service/human boundary, and how to roll one out without upsetting customers who love email.
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The most useful sentence in any discovery
The companion piece to the Tuesday-morning post — the actual craft of getting people to tell you what's really going on. Anchored in a real story about a warehouse picker, a print button that logged her out, and a twenty-minute fix that earned us more trust than any deliverable.
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If what you're doing is repetitive, there is a better way
The biggest cost in most businesses is people — and too much of their time goes on moving data between systems. Automation isn't usually about cutting headcount; it's about not needing to hire another three people when you grow.
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You vibe-coded a prototype. Now it has to work on a Tuesday morning.
What happens when the thing you built on an AI coding site needs to plug into Xero, survive real users, and not fall over in March. How to decide whether to fix, integrate, or rebuild — without throwing away what you learned.
Read postLet’s talk about your back office
Start with a free 30-minute discovery call. No slides, no sales pitch; just a real conversation about where your business is and where it could be.